Date: Fri Nov 02 2007 - 10:37:11 EST
Susan,
Below are examples of our two notifications - one for automatic refund
accounts and one for accounts that have requested credit balances be held.
We send via email to their university email accounts. We also post a new
ebill for students when their funds have been received so that they can see
the activity on their account.
Hope this helps!
Anita
THIS IS THE NOTIFICATION FOR ACCOUNTS THAT HAVE REQUESTED REFUNDS:
NOTIFICATION OF RECEIPT OF ELECTRONIC FUNDS FROM YOUR LENDER
Dear @LTREQ.ADDRESS1
This is a notification to let you know that we have received loan funds from
your lender via electronic funds transfer this week. An updated e-bill has
been posted to your Online Student Account.
If you are eligible for a refund at this time, your refund check will be
available on November 9, 2007 after 2:00 pm. If you intend to
pick up your refund check rather than having us mail it, you must call the
Student Accounts Office at 630-844-5470 NO LATER THAN 4:30 on November 8,
2007. If you do not call by this time, your refund check will be mailed.
No checks will be available for pick up before 2:00 p.m. Friday, November 9,
2007.
If you call Student Accounts and get voice mail, please leave your name,
your student ID number, and indicate that you want to pick up your refund
check. Please speak clearly and slowly. If we cannot understand you, we
cannot mark you down for a pick-up. You can also reply to this email and
indicate that you would like to pick-up your refund as long as this is done
prior to 4:30 p.m. on November 8, 2007. Please be sure to include your first
and last name, and your student ID number in the email response so that we
are assured of properly marking your account.
Please note that this email is not a guarantee that you have a refund
available at this time. Please check your current e-bill for this
information. This is a notification that funds have been received. If you
have more than one loan or if your loan funds are coming in two
disbursements, you may not be eligible for a refund at this time.
Additionally, please keep in mind that any changes in your registration
status (such as adding or dropping classes) may result in changes to your
eligibility for financial aid funds, including loan amounts from your
lender. If you have any changes in status, your account will need to be
reviewed prior to the release of your refund. No refunds will be
distributed without the verification of a financial aid counselor that you
are still eligible for the funds that have been applied to your account. In
this event, the release of your funds may be delayed beyond November 9, 2007
and may result in returning loan funds to your lender.
As a reminder, Aurora University no longer mails paper statements. All
statements are presented in electronic format and can be accessed through
the Online Student Accounts Center. You may access this through the
WebAdvisor Make a Payment/View E-Bill option on the menu.
THIS IS THE NOTIFICATION FOR STUDENTS WHO HAVE REQUESTED THAT THEIR FUNDS BE
HELD:
***NOTIFICATION OF RECEIPT OF ELECTRONIC FUNDS FROM YOUR LENDER***
Dear @LTREQ.ADDRESS1
This is a notification to let you know that we have received loan funds from
your lender via electronic funds transfer this week.
We have applied these funds to your account. Per your "Student Authorization
Form" or your "Parent Authorization Form" (for PLUS loans), any credit
balance generated will remain on your account for future terms. A new e-bill
has been posted to your Online Student Account for your review.
All credit balances will be refunded to you by the end of the academic year,
unless your credit balance includes payment by credit card. In which case,
a refund will be issued to your credit card up to the amount of the charge
card payment and then any remaining funds will be refunded to you.
If you would like to request a refund of your credit balance, please
complete the "Refund Request Form" available on the Student Accounts Office
website and we will process a refund for you. Refunds will be available
within two weeks of receipt of the completed request form if there are no
changes in your registration status. If you would like to permanently
change your authorization to receive automatic refunds, you may fill out a
revised "Student Authorization Form" in either the Student Accounts Office
or the Office of Admissions and Financial Aid. Refunds will be available
within two weeks of receipt of the revised form if there are no changes in
your registration status.
Anita Holmgren
Director of Student Accounts
Aurora University
Phone: 630-844-5471
Fax: 630-844-5463
_____
From: bursar-l-bounces@list.mail.virginia.edu
[mailto:bursar-l-bounces@list.mail.virginia.edu] On Behalf Of Bembry, Sandra
Sent: Friday, November 02, 2007 10:10 AM
To: bursar-l@virginia.edu
Subject: bursar-l: Notification of disbursement letter
Hello all:
I am looking for a sample letter regarding the "Notification of
Disbursement" once funds are credited to the student's account. Also, do
you send via email or snail mail or both?
Thanks in advance.
Sandra Bembry
Director of Student Accounts
William Paterson University
973-720-3602
973-720-2806 (fax)
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