Re: bursar-l: Credit Card Refunds

We always refund credit cards on credit card payments - we use TouchNet for
third party online payments and this is a very simple process. For credit
card payments that we have taken directly, we have the number stored for a
set number of days or we can contact our merchant carrier and get the info
we need based on the information we have from the original transaction. If
the credit needs to be done at a later time, we refund the student.

Hope this helps.
Anita

Anita Holmgren
Director of Student Accounts
Aurora University
 
Phone: 630-844-5471
Fax: 630-844-5463

-----Original Message-----
From: bursar-l-bounces@list.mail.virginia.edu
[mailto:bursar-l-bounces@list.mail.virginia.edu] On Behalf Of Lakin, Julie
Sent: Tuesday, March 13, 2007 3:43 PM
To: Bursar List
Subject: Re: bursar-l: Credit Card Refunds

This is a great question and I look forward to seeing what/how others
are handling the situation. We do the same- refunding to student unless
we have a third party billing arrangement.

Julie A Lakin
Bursar
Broome Community College
PO Box 1017
Binghamton NY 13902
Tel: 607-778-5286
Fax: 607-778-5536

-----Original Message-----
From: bursar-l-bounces@list.mail.virginia.edu
[mailto:bursar-l-bounces@list.mail.virginia.edu] On Behalf Of Maria Frey
Sent: Tuesday, March 13, 2007 11:53 AM
To: Bursar List
Subject: bursar-l: Credit Card Refunds

Hi everyone,

Think Spring!

Question for any school accepting online credit card payments or even
traditional card payments:

We have a third party processor for online credit card payments. My
questions is, how do you process refunds when a student drops and the
cardholder is someone other than the student.

Do you refund the student or the cardholder?

If the cardholder - how do you access the cardholder information?

We don't have full access to online credit card information in order to
process the refund. Even if we process it through the online system
using the original card transaction ID number, we need the full card
number and expiration date to do so. We would have to place telephone
calls to get the information. Given our size of approx. 32,000 heads
(13,000 credit, 19,000 noncredit), this is not desirable.

Our policy has always been to refund the student in all cases-regardless
of how payment is made unless we have a contractual obligation from a
third party paying the bill. However, this can cause problems since it
goes against credit card regulations which require the cardholder be
refunded.

As usual, any help in this area would be very much appreciated. The
collective expertise available through this listserve never ceases to
amaze me!

Warm regards,

Maria T. Frey
Bursar

"We make a Living by what we get, We make a Life by what we give. "
Sir Winston Churchill

Northampton Community College
3835 Green Pond Road
Bethlehem, PA 18020
610-861-5597 voice
610-861-5551 fax
mfrey@northampton.edu

Visit the College's Website: www.northampton.edu

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Received on Wed Mar 14 07:07:42 2007