Re: Refunds

Maria,
We wait until the aid is disbursed because pending aid may never show up.

For dropped classes, we have an automatic refund hold (we call it a "wash
period" hold) placed on the student until our add period is over (two weeks
in). We will release before if the student requests. If they paid with a
check, we have a 20day clearing hold before we refund. If they don't want
to wait, then they must prove their check cleared.

Rolf

At 07:54 AM 9/22/2005, you wrote:
>Hi all:
>
>Question regarding your practice for issuing refunds to students who
>have made cash payment and are subsequently awarded financial aid.
>
>Do you issue an immediate refund when aid is pending (not yet
>received/disbursed), or do you wait until aid is disbursed and then
>issue with financial aid refunds? We do the latter.
>
>Also, for students who pay and then drop classes, do you refund
>immediately or wait until after drop/add or some other deadline to
>refund. We have been waiting until after drop add (1st week of class)
>to process refunds unless the student requests the refund.
>
>Your replies are so much appreciated.
>
>Maria
>
>
>
>
>
>
>
>Maria T. Frey
>Bursar
>
>Northampton Community College
>3835 Green Pond Road
>Bethlehem, PA 18020
>610-861-5597 voice
>610-861-5551 fax
>mfrey@northampton.edu
>
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___________________________
C. Rolf Eckel, M.B.A.
University Bursar

Northern Arizona University
Office of the Bursar
Phone:(928)523-6074
Homepage: http://www4.nau.edu/bursar/
Received on Thu Sep 22 15:29:31 2005