Georgetown University:
We have had ACH refunds for a few years. Very successful.
The students send us an original VOID check - one time.
The banking information resides in the student system.
We do not pre-note.
The student must request a refund each time they have a credit balance. They choose: ACH, mail or pick-up.
We are in the process of changing Title IV refunds (which are automatically generated from check form to local address - to first default to ACH then to local address).
Population 12, 500 - we generate about 12,000 refunds per school year.
That's it..........
Carol Miller
Manager
Student Accounts
GU
Kathy Modesitt wrote:
> At Indiana State University we are reviewing using ACH for student refunds. In reviewing this process we are looking into what information needs to be sent to students to notify them the funds have been transferred to their bank accounts. If your institution is using ACH for student refunds we would appreciate answers to the following questions. You can reply directly to me or to the list.
>
> 1. Do you send notifications to the student to inform them that the funds have been transferred? If so, when is it sent and in what form? Is this sent for regulatory reasons or simply to inform the students?
>
> 2. How long have you used ACH? What percentage of your students refunds are sent ACH? Do you feel that it has been successful?
>
> 3. What is the size of your institution?
>
> Thank you in advance for your help with these items.
>
> Kathy Modesitt
> Assistant Director Bursar Operations
> Indiana State University
Received on Wed Sep 21 14:26:05 2005
This archive was generated by hypermail 2.1.8 : Wed Sep 21 2005 - 14:26:05 EDT