Re: Cashiering function / Payment Processing

Brian,

I spent last week in San Antonio at the NACHA conference. I went with
one mission - to find out everything I could on electronic billing and
payment. It was excellent. Last year I went to the PDG conference.
There is no comparison. The PDG was good and I met some wonderful people
- but the material converted by NACHA was far more diverse. There were
so many session I would have had to clone myself many times over to
attend them all.

NACHA is a lot more expensive but worth it. Next year the conference is
in San Diego around the first of May.

Background: GU went live with an electronic check a little over a year
ago. With very little advertising - over $55 million has been paid
on-line by check. We also have on-line credit cards but only for
Non-credit and CED students. We have an on-line bill too. What we are
looking for: To eliminate our lockbox (very expensive), on-line on
demand billing to all populations and to ARC checks received through the
mail. I should note: if a student come to the office to pay by check we
no longer take the check - we instruct them to go to a vacant terminal
and pay on-line.

That's my two cents........

Carol Miller
Student Accounts
Georgetown University

Carol Gladding wrote:

>
> Brian,
>
> Professional Development Group hosts an excellent National Conference
> for College & University Bursars, Business Officers, Treasury,
> Cashiers and Student Financial Services. The 19th conference is next
> week in San Antonio, Texas. They are having several sessions on
> related topics.
>
> I would recommend attending PDG conferences as they always have
> current issue sessions and excellent presentations from colleges and
> universities who have made successful transitions.
>
> The web address is http://www.prodev.com
>
> Carol
>
> Carol A. Gladding
> Student Accounts Administrator
> Clarkson University
> P. O. Box 5548
> Potsdam, NY 13699-5548
> 315-268-3994 Fax:315-268-3899
> email: cgladdin@clarkson.edu
>
>
>
> "Grube,Brian"
                                                 To<bursar-l@list.mail.Virginia.EDU>
  <bgrube@Busfin.ColoState.EDU>
  Sent by: cc
  bursar-l-bounces@list.mail.Virginia.EDU Cashiering function / Payment
                                            Subject
                                                   Processing
  04/18/2005 06:33 PM
>
>
>
> We are in the process of reworking our cashiering function to make
> payment processing more efficient and hopefully provide better
> customer service.
>
> I would be interested to hear suggestions from anyone who has heard of
> or implemented new trends in cashiering that either reduce work loads
> (i.e. EBPP, outsourcing the entire payment processing function, etc.)
> or that students seem to embrace (better customer service)
>
> Any input would be greatly appreciated.
>
> Thanks!
>
> ============================================
> Brian Grube, CPA
> University Bursar & Cash Manager
> Colorado State University
> 6003 Campus Delivery
> 111 Johnson Hall
> Fort Collins, CO 80523-6003
> Phone: 970-491-6633
>
>
Received on Tue Apr 19 14:46:09 2005