Re: Staffing Levels

I have attached our org chart.
Eastern Michigan's Student Business Services performs the duties
entioned below plus the accounting reconciliatons for AR, 3rd party AR,
FFELP EFT, Perkins,short-term loans, credit card recons, etc. I know at
some schools reconciliations are handled in Finance.
We have 24,700 students.
In Sept and Jan were are open extra hours Saturdays and Tues and Wed nights.
Any questions, let me know.
Judy

Peter Ljutic wrote:

> I realize we do things differently so as suggested staffing levels
> based on functions and size may make more sense. We have about 8200
> degree and about 7000 certificate and non-credit students. We are
> looking at staffing as it relates to University growth in our degree
> programs.
>
> Please indicate the structure for Financial Services at your school,
> Student Financial Services, Bursar........
>
> The main functions here in the Bursar's area are:
>
> EFT disbursements/ Student refunds
> Perkins Loan Collections
> Tuition, Housing, Fee billing and collections
> Cashiering operation - student and non-student revenues, petty cash
> distribution
> ID Cards
> Oversight of third party payment plan
>
> We are using online credit card payment and are bringing up web check
> payment. Registration is on the web. We are hoping to utilize ebilling
> and ACH deposit of student refunds in near future.
>
> If anyone is aware of bench marking done in this area, please let me
> know. Any and all help is appreciated. Thanks
>
>
>
>
>
>
>
> Peter Ljutic
> University Bursar
> New School University
> 65 Fifth Avenue
> New York, NY 10003
> (212) 229-8930 Ext. 3512
> (212) 989-9361 - Fax
> LjuticP@newschool.edu <mailto:LjuticP@newschool.edu>
>
>
> >>> "John Brown" <brownjo@bc.edu> 3/21/2005 1:57:58 PM >>>
> Peter, this is a very ambitious question. Many schools don't even
> have a Bursar office. Many call it by different names. And with so
> many schools now are into the one stop shopping model, It's difficult
> to compare apples to apples, we usually end up comparing apples to
> oranges. I think this is why you will get people wanting to see your
> results, but not many giving you their "models"
>
> It might be better to try an break it down by function. ie. Perkins,
> Financial Aid, Processing, (alt loans, certifying loans etc.),
> Parking, Registrar, Credit & Collection, Service,
> ID's, Technology.Administration,
>
> What do others think?
>
> I will try an work out ours according to function and send it along to
> you. I too, would be interested in responses. John
>
> Ever To Excel
>
> John G. Brown
> Manager, Credit & Collection
> 617 552 3370
> 617 552 1823 (fax)
>
> -----Original Message-----
> From: bursar-l-bounces@list.mail.Virginia.EDU
> [mailto:bursar-l-bounces@list.mail.Virginia.EDU] On Behalf Of
> Peter Ljutic
> Sent: Monday, March 21, 2005 10:46 AM
> To: Bursar-L@virginia.edu
> Subject: Staffing Levels
>
> Hello,
>
>
>
> Does anyone know of state or professional associations that
> have studied staffing levels in the Bursar's area and has prepared
> any kind of standard staffing models for use by its members and if
> so would be willing to share that data? (for example, for Fin.
> Aid. NASFAA, publishes a staffing model that estimates the number
> of staff needed to run a financial aid office based on the number
> of students and number of dollars awarded from federal and
> institutional funds).
>
>
>
> In addition, would anyone be willing to share their staffing
> levels for professional and non-professional staff in comparison
> to enrollment at their institutions?
>
>
>
> Thanks for your anticipated help.
>
>
>
> Peter Ljutic
> University Bursar
> New School University
> 65 Fifth Avenue
> New York, NY 10003
> (212) 229-8930 Ext. 3512
> (212) 989-9361 - Fax
> LjuticP@newschool.edu <mailto:LjuticP@newschool.edu>
>

-- 
Judith K Salyer
Assistant Director, Student Business Services
Eastern Michigan University
734-487-1476