RE: Customer service survey

From: Betty Kroniser (bkroniser@ppc.edu)
Date: Thu Oct 02 2003 - 12:02:22 EDT

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    I would certainly be interested in your responses also. We want to do a
    survey here. Could the responses be posted to the listserv?

    Thanks
    Betty Kroniser
    Director Student Accounts
    Point Park College
    201 Wood Street
    Pittsburgh, PA 15222
    email: bkroniser@ppc.edu
    Voice: 412-392-3933
    FAX: 412-392-3962

    -----Original Message-----
    From: Jan Mims [mailto:jmims@csuniv.edu]
    Sent: Thursday, October 02, 2003 11:07 AM
    To: bursar-l@virginia.edu
    Subject: Customer service survey

    We are in the process of trying to develop a survey to be sent
    annually to students and/or parents to assess their satisfaction with
    the service they received from the bursar/student accounts area.
    Does anyone have such an instrument that they currently use that you
    would be willing to share?
    Any help would be greatly appreciated!
    Thanks!
    Jan
    Janet M Mims
    Director of Financial Services
    Charleston Southern University
    9200 University Blvd
    P.O. Box 118087
    Charleston SC 29423-8087
    843-863-8000

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