From: Piper, Pat (ppiper@ufl.edu)
Date: Mon May 12 2003 - 15:57:14 EDT
Brian,
Responses from the University of Florida in CAPS below:
> -----Original Message-----
> From: Brian T. Kaspar [mailto:Brian.T.Kaspar@hofstra.edu]
> Sent: Monday, May 12, 2003 2:22 PM
> To: bursar-l@virginia.edu
> Subject: Collections Process/Procedures
>
>
> Here at Hofstra University, we are looking to find out how other
> colleges/universities handle collections.
>
> I am extremely interested in hearing about how your school has its
> Collections Department structured and the collections process itself.
>
> Some questions:
> 1) How many staff make up your collections department? EIGHT FTE
> (How many clerical? ONE FTE How many administrative?)THREE FTE
>
> Does your collections staff perform any other activities other than
> collections? (At Hofstra, the Collections Office also
> processes federal
> Perkins and two institutional loan programs - this includes
> billing to all
> debtors as well as delinquencies) WE ASSIST WITH MONTHLY BILLING AND
STUDENT TRAFFIC DURING PEAK PERIODS
>
> 2) At what point do you begin the collection process? 30 DAYS For
> example: when
> do you send collection notices? WHEN A PAYMENT IS MISSED How long after
the term/semester is
> completed do you designate an account as "in-arrears"? CURRENT STUDENTS
ARE BILLED MONTHLY FOR ANY CHARGES INCURRED. ACCOUNTS ARE CONSIDERED
DELINQUENT IF PAYMENT IS NOT RECEIVED BY THE FIRST OF THE FOLLOWING MONTH.
>
> 3) Do you send letters from your collections office
> first(in-house), FOR LOANS, YES.
> before sending the account to a letter writing service or
> collection agency?
>
> 4) Do you use a Letter Writing Service? NO
> Which one(s)?
> How long has your school used the service?
> Are you satisfied with the job that they do
> for your school?
>
> 5) How many Collection Agencies does your school use? THREE
> Which ones? GRC (10+ YRS), ERS (3 YRS), VAN RU (9 YRS)
> How long has your school used the agency(ies)? SEE ABOVE
> Are you satisfies with the job that they do
> for your school? YES
>
> Do you forward tuition/housing arrears as second placements? NOT
CURRENTLY
> Do you report tuition/housing arrears to credit bureaus? YES
>
> 6) What is the process in regard to flagging your current system to
> identifies students that collection activity is in process? HOLDS ARE
PLACED ON ALL DELINQUENT ACCOUNTS.
> Do you write
> off the funds outstanding or do you maintain the debits in
> the A/R account
> on the General Ledger and in the subsidiary ledger? NO WRITE-OFFS.
>
> Any other additional information that you could share would be most
> appreciated. I AM ATTACHING OUR LOAN BILLING AND COLLECTION PROCEDURES
FYI.
GOOD LUCK!
Patrick Piper
Administrative Services Coordinator
University of Florida
University Financial Services
S-113 Criser Hall, PO Box 114050, Gainesville, FL 32611
(352) 392-0766 Fax: (352) 392-3448
ppiper@ufl.edu <mailto:ppiper@ufl.edu>
>
> Thank you.
> Brian Kaspar
>
>
>
> **********************************************
> Brian T. Kaspar
> Associate Director of Student Accounts
> 205D Memorial Hall
> 126 Hofstra University
> Hempstead, New York 11549-1260
> Phone: (516)-463-6828
> Fax: (516)-463-4847
> E-Mail: Brian.T.Kaspar@Hofstra.Edu
>
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