From: Stuart B. Warner (swarner@wnec.edu)
Date: Thu May 08 2003 - 09:59:53 EDT
We write off accounts that haven't paid anything in two years. The
account remains flagged and we absolutely attempt to collect until the
statute of limitations runs out. We only forgive a debt if we write off
due to medical or job related emergencies. I will usually wipe out an
account that is below $100 after one initial collection attempt since it
costs more to keep track of such an account.
Kathy Modesitt wrote:
>
> We are examining our policies and procedures concerning accounts with
> balances that have been written off. We would appreciate if you could
> provide us with answers to the following questions. Please answer directly
> to me and I will summarize for the list.
>
> 1. When you write-off the balance of an account is it permanently forgiven?
>
> 2. When you write-off the balance of an account do you set a hold or use
> some type of indicator to flag the account in case the student returns to
> your institution? Do you then attempt to collect it?
>
> 3. Do you use any account balance guidelines in deciding how you will handle
> an account? For example, is there an amount under which you permanently
> forgive the balance, however, if the balance is above the amount you handle
> it differently?
>
> Thanks,
>
> Kathy Modesitt
> Assistant Director Bursar Operations
> Office of the Controller
> Indiana State University
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