From: Ann Sargent (ASargent@scu.edu)
Date: Tue Nov 19 2002 - 12:15:47 EST
Robert,
The other thing we all have to remember is that these students with their rude complaints and behavior are probably fewer than 10% of our total student population. While they create 90% of the aggravation, the remaining students are completing their financial aid documents on time and paying their tuition according to institutional policy.
However, 5 years ago, I would have said 5%. I do believe that the numbers of people with an inability to take personal responsibility for their choices and actions is growing and it is certainly reflected in the people we see and deal with daily.
However, remember the good guys. We even received a note once that said they had never had a problem with Student Accounts ...
Ann Sargent
asargent@scu.edu
Student Accounting Systems Manager
Santa Clara University
500 El Camino Real
Santa Clara CA 95053
408-551-7012
>>> "Dennis, Raymond" <RDennis@lmu.edu> 11/19/2002 8:41:24 AM >>>
Robert:
This is not a situation isolated to University Business Operations. What we
are experiencing is the general decline in societal values such as
character, responsibility, and accountability for ones actions. The only
persons at fault are those parents and guardians who have fallen short of
fulfilling their obligations to rear children with strong character.
Maybe their is hope for future generations.
Ray Dennis, Bursar
Loyola Marymount University
-----Original Message-----
From: Robert Neumann [<mailto:Neumann@nku.edu>mailto:Neumann@nku.edu]
Sent: Tuesday, November 19, 2002 7:15 AM
To: bursar-l@virginia.edu
Subject: Student Behavior
Dear Colleagues:
I am hoping my peers in Student Accounts / Bursar land can help set my mind
at ease. It seems that with every year it gets harder and harder to have
students understand the meaning of "no". No matter how pleasant we try to
be in getting the student to understand they must be accountable for their
student account we are constantly accused of being rude. Maybe I've been
in this business too long and look at things with rose colored glasses but
my belief is that offices such as mine have never been more flexible and
willing to work with students. With automation and streamlining a number of
business processes we are able to give students a level of service that
would have been unimaginable several years ago.
Here is a little info about us:
Public institution with enrollment of 14,000 students.
Tuition is due the first day classes of each semester.
Non paying students are canceled five weeks into the semester.
Financial assistance is mailed to students six days prior to the first
day of class.
Institutional payment plan with three installments is offered.
Students have the ability to register classes, register vehicles, pay
tuition on-line.
Please share your thoughts and experiences.
Robert Neumann
Director
Bursar Operations
Northern Kentucky University
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