From: Barry Greenberg (bgreenb@siue.edu)
Date: Mon Aug 12 2002 - 17:40:19 EDT
sandra,
we have 1-stop shopping but do not rely upon a single individual. we have a
service center that handles things such as enrollment questions, class
adds/changes/drops, transcript requests, withdrawals, producing card id's, etc.
we have also co-located in the same office a cashiering station. now students,
parents, etc. can go to the service center and request a transcript for example
and then just go over to our cashier in the same office and pay for the
transcript. the service center usually has 2-3 folks at its counter and we have
a single cashier at a time in our "satellite". the results so far are great -
we have received nothing but positive comments. of course, our regular office
is open as well so students have a choice of coming over to the bursar's office
or going to the satellite cashier to transact business.
barry greenberg
southern illinois university edwardsville
"Sandra S. Freyermuth" wrote:
> One-stop shopping was a popular concept several years ago. I would
> appreciate some feed back from schools have implemented that concept. I'm
> not looking for a dissertation, but would like to know what areas were
> involved, what types of situations the front line could handle, what
> has/has not worked well.
>
> We are a private institution of 5700 with few deadlines and operate as much
> in the exception as we do following policies. We are a little resistant to
> the idea because we're concerned one person could really be knowledgeable
> about three areas and maybe not get good service.
>
> Thank you in advance. I've just discovered this listserv and am looking
> forward to gleaning a lot of good ideas.
>
> Sandra S. Freyermuth
> Bursar
> Savannah College of Art and Design
> Propes Hall, 15 Drayton St.
> P. O. Box 2701
> Savannah, GA 31402-2701
>
> Phone 912-525-6170
> Fax 912-525-6263
> E-mail <mailto:sfreyerm@scad.edu>sfreyerm@scad.edu
-- Barry Greenberg Bursar P.O. Box 1042 Office of the Bursar Southern Illinois University Edwardsville Edwardsville, IL 62026e-mail bgreenb@siue.edu phone (618) 650-3138 fax (618) 650-2971 Bursar Home page www.siue.edu/BURSAR SIUE Home page www.siue.edu
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