From: Michelle A. McDonough (mmcdonou@bowdoin.edu)
Date: Thu Jul 11 2002 - 10:41:44 EDT
I have to laugh over this issue. FERPA makes a one-stop-shop practically impossible,
doesn't it? So much for customer service paradigms.
Happy summer.....
-- Michelle A. McDonough Bursar Controller's Office Bowdoin College 5420 College Station Brunswick, Maine 04011-8445 USA Tel: (+1) 207 725 3249 Fax: (+1) 207 725 3920 http://www.bowdoin.edu/controller/bursar/"Polletta, Kristen" wrote:
> This is exactly how we handle damage fines as well. > > Kristen M. Polletta > Bursar > Lasell College > 1844 Commonwealth Avenue > Auburndale, MA 02466 > 617.243.2103 > 617.243.2326 fax > > -----Original Message----- > From: Denis Riker [<mailto:driker@barnard.edu>mailto:driker@barnard.edu] > Sent: Wednesday, July 10, 2002 2:56 PM > To: bursar-l@virginia.edu > Subject: Re: FERPA question > > At Barnard, "fines" are assessed by the Housing office to the students' > accounts. Housing also sends the student a letter explaining the fine & how > to appeal if they wish (including a deadline by which the appeal must be > received in the Housing Office). We in the Bursar's office do not know > what the fine is for or why it was assessed. Our job is only to collect > it. If a student calls with a question about the fine after receiving our > bill, we refer them to Housing. It works for us. > > At 01:32 PM 7/9/02 -0400, you wrote: > >Hello > > > >Historically our residential life office performs a walk through of the > >student's residence at the end of the semester with the student present. > >Part of the process is to complete a form documenting any damages. The > >student signs off on the form. Subsequent to the walk thru, the forms are > >reviewed by a resident director and charges are assessed. The charge is put > >on the student account with the description "Room Damages". In the past a > >duplicate copy of the check list has been included with the billing > >statements. I'm concerned that the information contained in the Room Damage > >check list should only be supplied to the student and the billing contact > >may not be the best vehicle to provide this level of detail. (could be a > >FERPA issue?) > > > >How do other schools handle this process? > > > >Do you access damage charges? > > > >Do you charge the student account? > > > >How much detail do you provide and how & when do you provide it? > > > >Thanks for taking the time to share your information. > >Susan > > > >Susan Burns, Bursar > >Saint Michael's College > >SMC Box 2 - One Winooski Park > >Colchester, VT 05439 > >(802) 654-2335 > >sburns@smcvt.edu > > ************************************************************************************ > > Denis Riker, Bursar > Barnard College, Columbia University > 3009 Broadway > NY, NY 10027-6598 > Voice: (212) 854-2026 > Fax: (212) 854-3888 > E-mail: driker@barnard.edu > Web: www.barnard.edu/bursar
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