From: Hannah, Joan T (jhannah@radford.edu)
Date: Fri Mar 08 2002 - 09:14:23 EST
Doug,
Radford University has been administering an in-house payment plan,
using AES software for the past 5 years.
Prior to going with AES we had two outside companies that maintained the
plans for us. These companies were very good, but we have found for RU
it works better for us to run an in-house plan. Approximately 70% of our
students receive some type of financial aid so the parents and students
benefit from hands on assistance in calculating their budgets.
Therefore, the flexibility we have in running an in-house plan is very
helpful. We've also generated revenue for the university and payments
are posted immediately (we do not have to wait a period of time to
receive the payments from an outside company). The number of students
enrolled in our payment plans has increased from 1,200 to 2,000 with our
in-house plan. The AES software works well and the staff at AES has
been very good to work with.
If you would like specific information feel free to contact me or one of
my staff. Our payment plan coordinator is Donna Caldwell
(dcaldwel@radford.edu, phone (540) 831-6698).
Joan T. Hannah
Manager, Student Accounts
P.O. Box 6922
Radford, VA 24142
540 831 5417
jhannah@radford.edu
-----Original Message-----
From: Doug Ackley [mailto:RDA@andy.lan.ksu.edu]
Sent: Friday, March 08, 2002 8:08 AM
To: bursar-l@virginia.edu
Subject: Re: AES monthly payment plans
Pat,
We (K-State) have been using AES software for about 2 years.
We use it only for students who have left school owing us money
(you may not have any of those...: - ). Before we send them to a
collection agency we send them a plain and simple letter along
with AES payment coupons and tell them that one of three things
WILL happen:
1. They will pay their account in full within 30 days.
2. They will enroll in the AES payment plan (we have varying
length payment plans depending on the amount owed and the
enrollment fee is staggered based on the length of the plan).
3. Account will be sent to a professional collection agency.
We have had success in getting a lot of former students to respond.
Jim Henderson at AES is good to work with and was able to
provide us with the ability to put students in a payment plan
systematically (12 month, 18 month, 24 month, etc.) based on
total owed.
We do not use AES for currently enrolled students because of
several reasons, one of which includes politics and another
includes installment payment plan enhancements our student
accounts receivable software vendor has promised to provide us.
I think AES has a good product and their service to us has been
very responsive.......good luck.
Date sent: Thu, 07 Mar 2002 08:04:37 -0500
To: bursar-l@virginia.edu
From: Patricia Swartz <pswartz@wilkes.edu>
Subject: AES monthly payment plans
> Hi, all -
>
> Has anyone had experience with AES (Advanced Education Services,
Inc.)
> monthly tuition payment plans? Our director has received information
from
> them, and I was wondering if anyone has any information that I can
give
to him.
>
> Thanks in advance.
>
> Pat Swartz
>
> ***
> Patricia Swartz
> Loan Correspondent
> Wilkes University
> Wilkes Barre, PA 18766
> (570) 408-4653
> ***
>
>
R. Douglas Ackley
Assistant Controller for Cashiering and Student Loans
211 Anderson Hall
Kansas State University
Manhattan, KS 66506
(785) 532-1820
email: rda@andy.lan.ksu.edu
FAX: (785) 532-5632
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