Re: AES monthly payment plans

From: Doug Ackley (RDA@andy.lan.ksu.edu)
Date: Thu Mar 07 2002 - 13:11:15 EST

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    Pat,

    We (K-State) have been using AES software for about 2 years.
    We use it only for students who have left school owing us money
    (you may not have any of those...: - ). Before we send them to a
    collection agency we send them a plain and simple letter along
    with AES payment coupons and tell them that one of three things
    WILL happen:
    1. They will pay their account in full within 30 days.
    2. They will enroll in the AES payment plan (we have varying
    length payment plans depending on the amount owed and the
    enrollment fee is staggered based on the length of the plan).
    3. Account will be sent to a professional collection agency.

    We have had success in getting a lot of former students to respond.

    Jim Henderson at AES is good to work with and was able to
    provide us with the ability to put students in a payment plan
    systematically (12 month, 18 month, 24 month, etc.) based on
    total owed.

    We do not use AES for currently enrolled students because of
    several reasons, one of which includes politics and another
    includes installment payment plan enhancements our student
    accounts receivable software vendor has promised to provide us.

    I think AES has a good product and their service to us has been
    very responsive.......good luck.
        

    Date sent: Thu, 07 Mar 2002 08:04:37 -0500
    To: bursar-l@virginia.edu
    From: Patricia Swartz <pswartz@wilkes.edu>
    Subject: AES monthly payment plans

    > Hi, all -
    >
    > Has anyone had experience with AES (Advanced Education Services, Inc.)
    > monthly tuition payment plans? Our director has received information from
    > them, and I was wondering if anyone has any information that I can give to him.
    >
    > Thanks in advance.
    >
    > Pat Swartz
    >
    > ***
    > Patricia Swartz
    > Loan Correspondent
    > Wilkes University
    > Wilkes Barre, PA 18766
    > (570) 408-4653
    > ***
    >
    >

     

    R. Douglas Ackley
    Assistant Controller for Cashiering and Student Loans
    211 Anderson Hall
    Kansas State University
    Manhattan, KS 66506
    (785) 532-1820
    email: rda@andy.lan.ksu.edu
    FAX: (785) 532-5632

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