From: Julie Selander (goode021@admin.ndis.umn.edu)
Date: Mon Jan 28 2002 - 16:56:51 EST
Angela,
We just implement an Interactive Voice Response (IVR) System for the Student Accounts Receivable office on Friday which will give the following info:
* billing and payment policies
* bill and due dates for the academic year
* where and how to make payments
* student account balance
* minimum payment due and due date
* most recent credit balance refund check processed
* information on direct deposit of credit balance checks
* holds/service indicators on the student account
* direct deposit forms and third party release forms can be ordered
* students can also get automatically transferred to a Third Party Billing
representative, to a Collection Representative to talk about their past due
account, to a representative to talk about a return check item, to a
Financial Aid Client Services representative, to Student Health Benefits
Office/Boynton, to the Graduate Assistance Employment Services Office, as
well as a Student Accounts Receivable representative.
The phone number is 612-624-5200, but you need a student ID to access it because it give specific account information.
If there is anything else you need, let me know.
Julie A. Selander
Senior Associate Director
Office of Student Finance
University of Minnesota
>>> Angela Beecham <beechama@UDEL.EDU> 01/28/02 01:29PM >>>
We are in the process of developing a telephone system to assist our
staff with the incoming phone calls in Account Services, Student Loan
Collections, and the Cashiers Office. If you have an automated
telephone answering system which guides students and parents to the
correct office within or outside the Bursar Area and answers frequently
asked questions, please e-mail me back with the phone number I can use
to access it. Also, if there is anything else you think I should know
about these systems, I'd appreciate your input. Thank you.
Angela Beecham, Director
University of Delaware
Billing & Collection
phone: 302-831-1526
fax: 302-831-4056
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