Electronic Payments

From: Sandy Ryba (Sandra.Ryba@marquette.edu)
Date: Fri Feb 15 2002 - 17:35:04 EST

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    Marquette University is considering electronic payments as an option for
    our students and/or parents. We are a private university in Milwaukee,
    Wisconsin with an enrollment of 10,800 students (69% undergraduate, 21%
    graduate and 10% professional). We currently accept payments via check
    through our lockbox, or via cash or check in our office. Also, we are
    using PhoneCharge, Inc. for those individuals who elect to pay their bills
    with a credit card (Master Card, Visa or Discover).

    Dennis Johnson of Southeast Missouri State University polled the Bursar
    List back in September regarding recommendations on several companies
    offering e-payments. My inquiry is slightly different. For those schools
    currently offering an e-payment option, please consider responding to the
    following questions:

    1. When did you implement the e-payment option?

    2. How did you promote it to your students and parents?

    3. What was your initial volume? And, what is your current volume?

    4. What were your prior payment options?

    5. What has been the impact on your operation?

    6. Are you charging a convenience fee? Or do you consider the service
    charges a cost of doing business?

    Any additional comments you may care to share with me would be greatly
    appreciated.

    Thank you in advance for your consideration of my request.

    Sincerely,
    Sandy Ryba
    Coordinator of Credit Services
    Office of the Bursar
    Marquette University
    Milwaukee, Wisconsin
    (414) 288-1521
    sandra.ryba@marquette.edu

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