Processing Delay

From: SFA Customer Support (SFA.Customer.Support@ed.gov)
Date: Wed Feb 06 2002 - 15:37:46 EST

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    <P><FONT SIZE=2 FACE="Times New Roman">Dear Partner:</FONT>
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    <P><FONT SIZE=2 FACE="Times New Roman">The following Electronic Announcement was posted to the IFAP web page (<U></U></FONT><U><FONT COLOR="#0000FF" SIZE=2 FACE="Times New Roman">&lt;http://ifap.ed.gov&gt;</FONT></U><FONT SIZE=2 FACE="Times New Roman">) today.&nbsp; It is being cross-posted to FINAID-L, FINNET-L, MEDAID-L and BURSAR-L for your information.</FONT></P>

    <P><FONT SIZE=2 FACE="Times New Roman">SFA Customer Service Call Center.</FONT>
    <BR><FONT SIZE=2 FACE="Times New Roman">U.S. Department of Education</FONT>
    <BR><FONT SIZE=2 FACE="Times New Roman">*****************************************************************</FONT>
    <BR><FONT SIZE=2 FACE="Arial">Posted on February 6, 2002</FONT>
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    <P><FONT COLOR="#000000" FACE="Times New Roman">TO:&nbsp;&nbsp;&nbsp;&nbsp; All Destination Points</FONT>
    <BR><FONT COLOR="#000000" FACE="Times New Roman">FROM:&nbsp;&nbsp; U.S. Department of Education</FONT>
    <BR><FONT COLOR="#000000" FACE="Times New Roman">RE: &nbsp;&nbsp;&nbsp; Processing Delay </FONT>
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    <P><FONT COLOR="#000000" FACE="Times New Roman">An Electronic Announcement was posted February 5<SUP>th</SUP> describing actions being taken by SAIG to resolve EDconnect </FONT>
    <BR><FONT COLOR="#000000" FACE="Times New Roman">errors -4, -1 and processed data availability. Because RFMS is one of the SFA Application systems that relies on SAIG to receive records and return data to schools, until SAIG has completed its upgrade, RFMS will continue to&nbsp; experience delays in processing data&nbsp; This includes processing origination, disbursement batches for 1999-2000, 2000-2001 and 2001-2002, as well as processing requests for Year-to-Date and reconciliation files. </FONT></P>

    <P><FONT COLOR="#000000" FACE="Times New Roman">If you have experienced a delay in receipt of your batch acknowledgments or data requests, please be aware that efforts to process RFMS data on the scheduled cycles are being made and we expect to return to a more normal schedule over the next two weeks when the SAIG upgrade is due to be completed.&nbsp;&nbsp;&nbsp; </FONT></P>

    <P><FONT COLOR="#000000" FACE="Times New Roman">We appreciate your patience and understanding at this time.&nbsp; If you have any questions please contact Pell Grant Customer Service at 800-474-7268 or by e-mail at pell.systems@ed.gov</FONT></P>
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