Hi Everyone, 


I have been doing a great deal of research on this, so I apologize for
taking so long to get results back to you. 


From these listserves and my personal experience I spoke with 11 schools
currently using or implementing either touchtone (IVR) or web payment.  I
also contacted the Illinois Public Universities.  One is is in the
process of implementing touchtone payments.  Additionally, we called 36
schools who attended PDG's Bursar's conference last year.  Five of those
have or are implementing web or touchtone payments.  So, I have have
information from 17 schools who have electronic payments or are in the
process of implementing them. 


Of those: 

                                    <bold>Touchtone (IVR)           
Web</bold> 

# schools who offer        11                                12 


How long offered            most over 1 yr              most just a
couple of months 


Increase in CC Usage    Inconclusive                  Inconclusive 

        Most stated that CC usage is high or increasing rapidly, but
generally don't 

        attribute to electronic payment options 


Software: 

    CASHNet                4                                2 

    Banner/Epos            1 

    Banner/Brite             1 

    Touchnet 

    Periphonics 

    Intrasect 

    Cybercash 

    Homegrown 

        I did not collect this information from everyone, so I don't have
complete counts 


Fees Charged: 

    1 University charges $25 flat fee each time used.  They do not accept
credit cards by any other method. 


    1 University charges $3 technology fee each semester that touchtone
is used. 


Comments: 

        Many loved this.  Students expect it.  It takes the load off the
cashiers.  Important to have good reconciliation reports and to reconcile
daily.  Testing is critical. 


Thanks to all who responded to my emails and phone calls! 


Gayle 

  

Gayle Callahan wrote: 

<excerpt>For those of you who offer touchtone or web payments, I'd like
to get 

your experience in the impact on the credit card discount fees. 


1)  How long have you offered each of these options? 

           a) Touchtone? 

           b)  Web? 


2) Have more students paid by credit card because of these options? If 

so, what percent increase have you noticed? 


3) Do you use Address Verification Software?  If so, what percent 

provide the accurate data? 


4)  What software do you use to receive these payments, such as Banner 

or Cashnet or a homegrown system: 

        Touchtone  ___ 

        Web  ______ 


5) Do you charge any service fees for using technology?  If so, how 

much? 


6)  Comments: 


I will be happy to compile the answers and send them back to the list in 

a couple of weeks.  Thanks for all of your help. 


-- 

Gayle K. Callahan 

Bursar 

P.O. Box 1042 

Office of the Bursar 

Southern Illinois University Edwardsville 

Edwardsville, IL  62026 


e-mail             gcallah@siue.edu 

phone             (618) 650-3138 

fax                 (618) 650-2971 

Bursar Home page   www.siue.edu/BURSAR 

SIUE Home page     www.siue.edu 


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</excerpt>

-- 

Gayle K. Callahan 

Bursar 

P.O. Box 1042 

Office of the Bursar 

Southern Illinois University Edwardsville 

Edwardsville, IL  62026 


e-mail             gcallah@siue.edu 

phone             (618) 650-3138 

fax                 (618) 650-2971 

Bursar Home page   www.siue.edu/BURSAR 

SIUE Home page     www.siue.edu