From: Bruce Forinash (baforina@gw.fis.ncsu.edu)
Date: Fri Dec 15 2000 - 15:31:59 EST
Hello all,
I am in the process of reviewing our policy for releasing student
account information to parents or others that may be responsible for a
students bill who call or e-mail the Cashier/Bursar Office.
The FERPA restriction on release of information seems pretty clear in
the abstract. But being new in this position, I wonder how some other
large universities might implement the requirements of the Act in
practice, in view of the potential volume of inquiries and the number of
staff that can be involved in answering questions.
Do most of you require the student give written permission for account
information to be released before you can discuss account details with
parents? How does that work in practice - do your cashier/bursar staff
actually check the permission before responding to telephone inquiries?
If so, how do you verify that the caller is the person authorized to
receive the information?
I would appreciate whatever suggestions or words of wisdom you would be
able to share.
NC State is a Research I comprehensive university with an enrollment of
28,000 students.
Bruce Forinash
Acting Director, University Cashier's Office
NC State University
1101 Pullen Hall
Campus Box 7213
Raleigh, NC 27695
919.515.6010 (office)
919.515.1164 (fax)
bruce_forinash@ncsu.edu
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