From: Haines, Kathleen (khaines@admin1.umaryland.edu)
Date: Tue Jun 27 2000 - 17:46:06 EDT
Ok, Michelle, here's the serious stuff:
1. Know your population - who is your customer? Grad? Undergrad?
Commuting/resident?
2. Know your schools and who to contact in each.
3. Really, really get to know the financial aid folks or at least one
really good contact.
4. Know your staff and do things, not necessarily monetary, to reward them
for the hard work they do.
5. Know what your office does and what the business cycle for your school
is - quarters, semesters, special sessions, etc.
6. Be prepared to discuss distance ed and come up with payment alternatives
for distance students.
7. Know your federal regs **and** Anne Gross at Nacubo.
8. Use this list as much as possible because we're all incredible founts of
knowledge and we support each other like no other.
And listen to Doug = we don't work on cruise ships, darn it!
Kathy
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