From: OSFAP CSB (OSFAP_CSB@ed.gov)
Date: Fri Jan 07 2000 - 11:34:50 EST
Dear Partner:
The following message was posted to the IFAP website (http://ifap.ed.gov).
It is being cross-posted to FINAID-L, FINNET-L, MEDAID-L and BURSAR-L for
your information.
SFA Customer Support Branch
U.S. Department of Education
****************************************************************************
**
Posted on December 29, 1999
TO: All Destination Points
FROM: National Computer Systems on behalf of the U.S. Department of
Education
RE: FAFSA on the Web Server Outage
Due to an error made by National Computer Systems (NCS) during a server
conversion, all 1999-2000 FAFSA on the Web applications, Renewal FAFSA on
the Web applications and Correction on the Web records filed between 8:40 PM
CT on December 15, 1999 and 1:34 PM CT on December 16, 1999 were lost and
are not recoverable. Any student who filed during that time block must
refile their FAFSA application, Renewal application, or correction.
The issue with the server has been resolved. Any applications or corrections
successfully transmitted via the FAFSA on the Web after 1:34 PM CT on
December 16, 1999 were not affected.
Please communicate this information to your students, and encourage them to
refile via FAFSA on the Web. Your students can also check their application
status by going to the "Check my Submitted FAFSA" feature from the "Entering
a FAFSA Online" link.
NCS apologizes for the inconvenience this issue creates for you and your
students. If you have any questions, please contact FAFSA on the Web
Customer Service at 800-801-0576/TTY 800-511-5806, or via email at
FAFSAWeb@NCS.COM
Attachment Converted: "c:\eudora\attach\FAFSA on the Web Server Outage"
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