bursar-l: Past due collections and agency referrals

I'm trying to do some benchmarking for past due tuition collection practices for both public and private graduate and professional schools. Would members of the list who fit that profile please respond with their collection practices for tuition accounts.

Specifically, do collection efforts begin during each semester, or only after students become inactive.

How many collection notices do you send a student before sending them for collection?

Do you refer students to outside collectors before the beginning of the next semester?

If yours is a state school, does the state mandate when accounts are referred to collections? If so, what is that mandate?

What do you feel is your most effective collection tool?

Thanks.

Judith A Archambault, MBA
Bursar
University of Maryland, Baltimore
Student Accounting
601 W. Lombard Street, Suite 206
Baltimore, MD 21201
phone (410)706-2929, fax (410)706-7429

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Received on Thu Oct 01 2009 - 09:14:01 EDT